General sales conditions


1. Object

1.1. These general conditions of sale apply to the purchase of Indel B - Off branded products (hereinafter "Products" or the singular "Product") performed through the e-commerce website off (hereinafter the " Website ") by users who qualify as" Consumers "pursuant to article 1.2 below.

The Website, owned by INDEL B S.p.a. with registered office in Sant'Agata Feltria (RN) 47866, in Via Sarsinate n.27, tax code and VAT number 02037650419 (hereinafter also "INDEL B").

1.2. INDEL B deals with the sale of Products through the Website. Purchases of Products made through the Website will see INDEL B as parties, as the seller (hereinafter also called the "Seller"), and the person who proceeds with the purchase of one or more Products for purposes not related to one's own business, commercial, craft or professional activity, as a buyer (hereinafter the "Consumer"), (Seller and Consumer will be collectively referred as the "Parties").

1.3. Any communication from the Consumer connected and / or related to the purchase of the Products - including any reports, complaints, requests concerning the purchase and / or delivery of the Products, the exercise of the right of withdrawal, etc. - must be sent to the Seller at the addresses and in the manner indicated on the Website and to the e-mail address

1.4. Each purchase is governed by the general conditions of sale in the version that will be published on the Website at the time the order is sent by the Consumer.

1.5. The Website is dedicated to retail and as such is intended for the exclusive use of Consumers. Individuals who are not Consumers are advised not to execute purchase orders. If one or more sales are made to a person who does not qualify as a Consumer, these Conditions will apply but, notwithstanding the provisions of the same:

  1. the buyer will not be granted the right of withdrawal referred to in article 10;
  2. the buyer will not be able to benefit from the guarantee on the Products indicated in art. 8;
  3. the purchaser will not be granted other protections provided herein in favor of the Consumer, which reflect or comply with mandatory provisions of the law;
  4. the sales contract concluded between the Seller and the buyer will be governed by Italian law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods - Vienna Convention of 1980.

1.6. Simultaneously with the transmission of the purchase order, the Consumer accepts that the confirmation of the information relating to the order placed and these Conditions are sent by e-mail to the address stated by the same during registration on the Website or during the purchase process.

1.7. In order to make purchases through the Website, the Consumer must have the age of majority (18 years) and the ability to act, which the Consumer declares to possess.

1.8. Any costs for Internet connection to the Website, including telephone costs, are the sole responsibility of the Consumer, according to the rates applied by the operator selected by the Consumer.

2. Characteristics of the Products and their availability in the various geographical areas

2.1. The Products are sold with the characteristics described on the Website and according to the Conditions published on the Website at the time the order is placed by the Consumer, with the exclusion of any other condition or term.

2.2. The Seller reserves the right to modify these Conditions at any time, at its discretion, without the need to provide any notice to users of the Website. Any changes made will be effective from the date of publication on the Website and will apply only to sales concluded from from that date.

2.3. Prices, Products for sale on the Website and / or their characteristics may be subject to change without notice. These changes operate only for orders not yet confirmed at the date of the change itself. In any case, before sending the purchase order pursuant to point 3 below, the Consumer is invited to check the final sale price.

2.4 The Website can be accessed from all over the world. However, the Products available on the Website can only be purchased by users who request delivery in one of the countries indicated on the Website.

3. How to purchase the Products - Completion of each individual purchase contract

3.1. The presentation of the Products on the Website, which is not binding for the Seller, represents a mere invitation to the Consumer to make a contractual purchase proposal and not an offer to the public.

3.2. The purchase order transmitted by the Consumer to the Seller through the Website has the value of a contractual proposal and is governed by these Conditions, which are an integral part of the order itself and that the Consumer, by transmitting the order to the Seller, is required to accept in full and without reservation. Before proceeding with the purchase of the Products, by sending the purchase order, the Consumer will be asked to carefully read these Conditions. Furthermore, the Consumer will be asked to identify and correct any errors in entering their data.

3.3. The Consumer's purchase order is accepted by the Seller by sending it to the Consumer, to the e-mail address declared by the latter to the Seller at the time of registration on the Website or sending the order if the Consumer is not registered on the Website. , an e-mail confirming the order itself, which will contain the link to the text of these Conditions, the summary of the order made, including the detailed indication of the price, shipping costs and applicable taxes, and the description of the characteristics of the ordered Product. The Consumer's order, the Seller's order confirmation and the Conditions applicable to the relationship between the Parties will be electronically filed by the Seller in its IT systems and the Consumer may request a copy by sending an e-mail to the Seller at the address

3.4. Each purchase contract for the Products is considered concluded when the Consumer receives the order confirmation from the Seller via e-mail.

4. Product selection and purchase procedure

4.1. The Products presented on the Website can be purchased by selecting the Products of interest to the Consumer and placing them in the appropriate virtual shopping cart. After the selection of the Products, in order to purchase the Products placed in the cart, the Consumer will be invited to (i) register on the Website, providing the requested data, or (ii) to log in, if the Consumer is already registered or (iii) to provide their data in order to complete the order and allow the completion of the contract.

If the data indicated in the order are different from those provided during registration on the Website, the Consumer will be asked to confirm their data (by way of example but not limited to: name, surname, etc.), as well as the address where to deliver the selected Products, the billing address and, optionally, a telephone number where you can contact him for any communications relating to the purchase made. The Consumer will see a summary of the order to be executed, of which he can modify the contents: therefore, the Consumer, after careful reading, must expressly approve these Conditions, by means of the appropriate check-box on the Website and finally, through the "Enter order" button, the Consumer will be asked to confirm his order, which will then be definitively sent to the Seller and will produce the effects described in the previous par. 3.2. of this contract. The Consumer will also be asked to choose the shipping method and the payment method, among those available. If the Consumer decides for the immediate payment method (contextual to the purchase) by credit card, PayPal will be required to communicate the relevant data via a secure connection. For accounting and administrative needs, the Seller reserves the right to verify the personal details indicated by the Consumer. If the payment is made by credit card / Paypal, the purchase amount will be charged only at the time of shipment of the ordered goods.

4.2. If during the procedure for selecting the Products on the Website referred to in point 4.1 above, the Consumer finds that the price of one or more of the Products he intends to select for the next purchase is clearly lower than that normally applied, net of any discounts and / or promotions in force at that time, due to an obvious technical problem that occurred on the Website, please do not complete your purchase order and report the aforementioned technical error to the Seller's Customer Service by sending an e-mail to the e-mail address

5. Delivery of goods and acceptance

5.1. The Website indicates the availability of the Products and the delivery times of the same, however, such information is to be considered purely indicative and not binding for the Seller.

5.2 The Seller undertakes to do everything in its power to comply with the delivery times indicated on the Website and, in any case, to carry out the delivery in a maximum time of 30 (thirty) days starting from the day following that in to which the Consumer sent the order. In case of non-execution of the order by the Seller, due to the unavailability, even temporary, of the Product, the Seller will provide written communication to the Consumer and will refund any sums already paid by the Consumer for the payment of the Product pursuant to the following par. 5.3.

5.3. The shipment of the Products ordered by the Consumer will take place in the manner selected by the Consumer, among those available and indicated on the Website at the time of placing the order. The Consumer undertakes to promptly check and as soon as possible that the delivery includes all and only the Products purchased and to promptly inform the Seller of any defect in the Products received or of their discrepancy with the order placed, according to the procedure of referred to in the following art. 8 of these Conditions, failing that, the Products will be considered accepted. Should the packaging or wrapping of the Products ordered by the Consumer reach their destination clearly damaged, the Consumer is invited to refuse delivery by the carrier / shipper or to accept delivery "subject to".

6. Prices, shipping costs, taxes and fees

6.1. The price of the Products is that indicated on the Website at the same time as the Consumer sends the order. The prices include standard packaging costs, VAT (if applicable) and any indirect taxes (if applicable), while they do not include shipping costs that are calculated before the confirmation of the order sent by the Seller to the Consumer and that the same Consumer undertakes to pay the Seller in addition to the price indicated on the Website.

6.2. The Consumer must pay the total price to the Seller, as reported in the order and in the order confirmation sent by e-mail from the Seller to the Consumer.

6.3. If the Products are to be delivered to a country outside the European Union, the total price indicated in the order and confirmed in the order confirmation, including indirect taxes (if applicable), is net of any customs duties and any other sales tax, which the Consumer undertakes from now on to pay, if due, in addition to the price indicated in the order and confirmed in the order confirmation, in accordance with the provisions of the law of the country in which the Products will be delivered . The Consumer is invited to inquire with the competent bodies of their country of residence or destination of the Products, in order to obtain information on any duties or taxes applied in their country of residence or destination of the Products.

6.4. Any additional costs, charges, taxes and / or duties that a given country may apply, for any reason whatsoever, to the Products ordered under these Conditions are the sole responsibility of the Consumer.

6.5. The Consumer declares that the lack of knowledge of the costs, charges, duties, taxes and / or taxes referred to in the previous paragraphs. 6.3. and 6.4., at the time of sending an order to the Seller, it cannot constitute grounds for termination of this contract and that it cannot in any way charge the aforementioned charges to the Seller.

7. Payments

7.1. Payment of the price of the Products purchased through the Website must be made within the essential period of 10 (ten) days from the date of transmission of the order confirmation from the Seller to the Consumer. The Consumer expressly accepts that the execution of the contract by the Seller will begin when the price of the purchased Product (s) is credited to the Seller's current account.

7.2. Payment can be made by credit card or via PayPal, under the conditions described below. The Seller may allow additional payment methods, indicating them in the payments section of the Website.

7.3. If the payment is made by credit card, the Consumer will be transferred to a secure website and the credit card details will be communicated directly to the Shopify operator that deals with payments on behalf of the Seller. The transmitted data will be sent in secure mode, through the encrypted transfer of data with 128-bit SSL (SecureSocketLayer) system. These data are not accessible even for the Seller.

7.4. If the payment is made by bank transfer in favor of the Seller, the Consumer must indicate the "Swift" and "IBAN" codes shown in the order confirmation, as well as the order number.

7.5. The Seller will promptly send to the Consumer, if required by applicable law, in electronic format via e-mail to the address declared by the same, the tax documentation relating to the purchase made, if the Products purchased are intended to be delivered in the Italian territory, or attached in paper format to the Products purchased, in all other cases.

8. Legal guarantee of conformity of the Seller, reporting of conformity defects and interventions under guarantee

8.1. Pursuant to and for the purposes of the European Directive 44/99 / EC and the Italian Legislative Decree no. 206/2005 (hereinafter "Consumer Code"), the Seller guarantees the Consumer that the Products will be free from design and material defects and conform to the descriptions published on the Website for a period of 2 (two) years from the date of delivery. of the Products to the Consumer. The application of any warranty is excluded in the event of use of the Product that does not conform to that of the Product and the instructions / warnings provided by the Seller, or reported in the reference illustrative documentation, tags or labels.

8.2. Under penalty of forfeiture of this warranty, the Consumer has the duty to report any defects and non-conformities within and no later than 2 (two) months from discovery, by sending to the Seller's assistance service by e-mail to the address, the appropriate RETURN FORM correctly completed, with indication of the defect and / or non-conformity found, as well as the relative documentation indicated in the return form itself (at least n. 1 (one) photograph of the Product, the order confirmation sent by the Seller and / or the tax documentation).

8.3. Following receipt of the form and related documentation, the Seller will evaluate the defects and non-conformities reported by the Consumer through its assistance service and, after having carried out the quality checks to verify the actual non-conformity of the Product, will decide whether authorize the return of the Product by providing the Consumer with a reply, containing the "Return Code", by e-mail to the address provided by the latter during the registration process on the Website or when transmitting the order. The authorization to return the Products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return. The Products whose return the Seller has authorized must be returned by the Consumer, together with a copy of the return authorization notice bearing the "Return Code", within 30 (thirty) days of reporting the defect or non-compliance, as follows address: INDEL B Spa, Via Sarsinate n.27, 47866 Sant'Agata Feltria (RN).

8.4. In the event of defects or non-conformities, the Consumer will be entitled to have the Product restored to conformity by the Seller, by repair or replacement, or to alternative remedies in the cases expressly provided for by art. 130 of the Legislative Decree n. 206/2005.

If the Seller has undertaken to reimburse the Consumer for the price paid, the reimbursement will be made, where possible, by the same means of payment used by the Consumer when purchasing the Product or by bank transfer. It will be the responsibility of the Consumer to communicate to the Seller, again by e-mail to the address, the bank details to make the transfer in his favor and to ensure that the Seller is in a position to be able to return the amount due.

9. Liability for damage from defective products

9.1. As regards any damage caused by defects in the Products, the provisions of the European Directive 85/374 / EEC and the Consumer Code apply.

10. Right of withdrawal

10.1 Without prejudice to the exceptions referred to in Article 59 of the Consumer Code and, in any case, as expressly provided for in paragraph 10.7 below, the Consumer is entitled to withdraw from any contract concluded pursuant to these Conditions, without having to provide no reason and without any penalty, within the term of 14 (fourteen) days from when (i) the Product was delivered or (ii) in the case of the purchase of several Products delivered separately with a single order, the last product.

10.2 To exercise the right of withdrawal, the Consumer must inform INDEL B, before the expiry of the term referred to in paragraph 10.1 above, of his decision by sending an explicit declaration to INDEL B via the contact form to the e-mail address off @, of its decision to withdraw using the attached withdrawal form [click here to download the return form for exercising the right of withdrawal].

10.3 Following the provisions of point 10.2 above, the Consumer will receive an e-mail confirming the exercise of the withdrawal, containing, in the event that he has already received the ordered product in the meantime, the return form to be included in the package, and the instructions for proceed with the return of the product, to be sent no later than the following 14 days to: INDEL B Spa, Via Sarsinate n.27, 47866 Sant'Agata Feltria (RN).

10.4 If the Consumer has received the product, he is required to return it to INDEL B without undue delay and, in any case, within 14 days from the day on which you communicated the withdrawal. The deadline is met if the Consumer returns the goods before the expiry of the 14-day period. The risks and direct costs of returning the goods, as well as proof of this, will be borne by the Consumer. If the Consumer exercises the withdrawal via the website, before confirming the request for withdrawal, the cost for returning the goods will be indicated if he / she wishes to use the return service offered by the website.

10.5 In the event of withdrawal, the Consumer will be reimbursed for the payments made, including delivery costs (with the exception of the additional costs deriving from the possible choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay. and, in any case, no later than 14 days from the exercise of the withdrawal. These refunds will be made using the same payment method used by the Consumer for the initial transaction, unless the Consumer requests a refund on a different means of payment, in which case any additional costs deriving from the different means of payment will be charged to the Consumer. The reimbursement may be suspended until receipt of the goods or until the Consumer demonstrates that he has returned the goods, whichever is the earlier.

10.6 The Consumer is responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods themselves. Therefore, if the returned goods are damaged (for example with signs of wear, abrasion, scratches, scratches, deformations, etc.), not complete with all their elements and accessories (including labels and tags unaltered and attached to the product) , not accompanied by the attached instructions / notes / manuals, the original packaging and packaging and the guarantee certificate, where present, the Consumer will be liable for the decrease in the value of the asset, and will be entitled to a refund of the amount equal to the residual value of the Product . To this end, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and to cover the original packaging of the Products with other protective packaging that preserves its integrity and protect it during transport even from writings or labels.

11. Intellectual Property Rights

11.1. The Consumer declares to be informed that all trademarks, names, as well as any distinctive sign, denomination, image, photograph, written or graphic text used on the Website or relating to the Products are and remain the exclusive property of INDEL B S.p.a. with registered office in Sant'Agata Feltria (RN) 47866, in Via Sarsinate n.27, tax code and VAT number 02037650419 and / or its successors in title, without accessing the Website and / or purchasing the Products derive any right to the Consumer over the same.11.2. The contents of the Website may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior specific written consent of INDEL B S.p.a. with registered office in Sant'Agata Feltria (RN) 47866, in Via Sarsinate 27, tax code and VAT number 02037650419.

12. Consumer data and privacy protection.

12.1. In order to proceed with registration, placing the order and then concluding the contract on the basis of these Conditions, some personal data from the Consumer are requested through the Website. The Consumer acknowledges that the personal data provided will be recorded and used by the Seller, in accordance with and in compliance with the legislation referred to in Italian law Legislative Decree no. 196/2003 and subsequent amendments - Privacy Code, to execute each purchase made through the Website and, subject to your consent, for any further activities as indicated in the specific privacy policy provided to the Consumer through the Website at the time of registration.

12.2. The Consumer declares and guarantees that the data provided to the Seller during the registration and purchase process are correct and truthful.

12.3. The Consumer may at any time update and / or modify their personal data provided to the Seller through the appropriate section of the Website "My Account" accessible after authentication.

12.4. For any further information on the methods of processing the consumer's personal data, please access the Privacy Policy section.

13. Safety

13.1. Although the Seller takes measures to protect personal data against their possible loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the Internet, the Seller cannot guarantee that the information or data displayed by the Consumer on the Website, even after the Consumer has authenticated (login), cannot be accessed or viewed by unauthorized third parties.

13.2. With regard to the data relating to payments by credit card, the Seller uses the services of the Shopify company which adopts technological systems designed to guarantee the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web.

14. Applicable law, conciliation attempt and competent court

14.1. Each sales contract concluded between the Seller and the Consumers pursuant to these Conditions will be governed and interpreted in accordance with Italian laws and in particular by the Consumer Code, with specific reference to the legislation on distance contracts and by the legislative decree of 9 April 2003. n. 70 on certain aspects concerning electronic commerce. In any case, the rights eventually attributed to Consumers by mandatory provisions of law in force in the State of the latter will be reserved.

14.2. In the event of disputes between the Seller and a Consumer, we guarantee from now on our participation in an attempt at amicable conciliation that each Consumer will be able to promote before RisolviOnline, an independent and institutional service provided by the Chamber of Arbitration of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way on the internet. For more information on RisolviOnline regulations or to send a conciliation request, access

14.3. As an alternative to the conciliation attempt referred to in paragraph 14.2 above, the Consumer also has the right to access the European Online Dispute Resolution platform (the European ODR Platform) for the resolution of any dispute between the Seller and the Consumer. The European ODR Platform is developed and managed by the European Commission, in compliance with Directive 2013/11 / EU and EU Regulation no. 524/2013, in order to facilitate the independent, impartial, transparent, effective, rapid and fair out-of-court resolution of disputes concerning contractual obligations deriving from sales or online service contracts between a consumer resident in the Union and a professional established in the Union through the intervention of an ADR (alternative dispute resolution) body that has joined it, which can be selected from a specific list available there. For more information on the European ODR Platform or to initiate, through the latter, an alternative resolution procedure for a dispute relating to this contract, access the following link: The Seller's e-mail address to be indicated on the European ODR Platform is as follows:

14.4. If the conciliation attempt referred to in paragraph 14.2 or 14.3 above is not accepted, or if this attempt is unsuccessful, the dispute will be referred to the judge of the place of residence or domicile of the Consumer.